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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dorothy Cooper

Dorothy Cooper

July 25, 2025

5  out of  5
rating by Dorothy Cooper
"Always a pleasure interacting with the staff. Always super friendly and courteous."
We responded:
"Hi Ms. Dorothy, so pleased that you responded and advised us regarding the service that your received at the E.J. Roberts Agency. I continuously remind my customer service team that client have options. Our goal is to assure a world class experience when handling transactions for client. We sometimes fall short, however that is our goal. Thanks for telling us we met your expectation. "
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Cheryl Knudsen

July 23, 2025

5  out of  5
rating by Cheryl Knudsen
"The agent was courteous and knowledgeable. She answered my questions quickly."
We responded:
"Hello Ms. Knudsen, thanks for providing our agency with a google review-and a 5star at that. Your feedback is so critical to the continuous growth and development of my team. We are better today than yesterday but not as good as we intent to be on tomorrow. thanks for sharing your experience with my team. "
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Maria Stroud

July 23, 2025

5  out of  5
rating by Maria Stroud
"Nicole was very professional and a great help. She was able to make the changes i needed very quickly and efficiently. She was very polite and when my business was done, she asked if there was anything else that she could do to help me. Anytime I have called them, they are always able to help me quickly and I have never been disappointed. I would recommend this State Farm office to anyone that is looking for car insurance."
We responded:
"Ms. Maria, it is always refreshing when interactions with our clients such as yourself, are a great experience for both of you. Thanks for acknowledging that we met your expectations and I assure you that my entire team will constantly work every day to earn your trust and your business. We truly appreciate the google review as well! Thanks for being the BEST part of our day! "
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Leland Hester

July 23, 2025

5  out of  5
rating by Leland Hester
"We had questions and concerns regarding a mailing. Ms Carly answered us professionally and in a courteous and timely manner."
We responded:
"Good afternoon Mr. Hester. Thanks for providing our agency with a google review, and a 5-star at that! It is truly helpful to know that the interaction with my team was professional and courteous. Ms. Carly works primary on our Service team but is a very loyal and dedicated member. We are glad to hear that her assistance was not only timely but provided you the answers regarding your mailing that you had received. Thanks for taking time to share information about your experience. We will distribute your comments with the rest of our team. "
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Billy Saucier

July 3, 2025

5  out of  5
rating by Billy Saucier
"Always great service"
We responded:
"Hi Billy, so thankful for your 5-star review. So appreciative of your recognizing the level of service you have been provided at E.J. Roberts Agency. Customer care is truly our top priority. Glad that we met your expectation. Have a great 4th of July weekend celebrating our country and the freedom we too often take for granted. "
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Glenda Simmons

June 29, 2025

5  out of  5
rating by Glenda Simmons
"Nicole was very prompt and thorough in updating information regarding my auto insurance policy. I'm glad we do business with EJ Roberts State Farm.😊"
We responded:
"Ms. Glenda, thanks for acknowledging the service that you received during your office visit to our agency. Special thanks to Nicole for providing prompt and professional service at your time of request. Please know that we are always here for you! "
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Grace Bounds

June 28, 2025

5  out of  5
rating by Grace Bounds
"Zabrina is always very informative and helpful!"
We responded:
"Hi Ms. Grace. Thanks for providing us with a google review and identifying the great work effort that Zabrina exhibited for you. Zabrina works on both our Sales & Service team and is very committed to prompt and professional customer care. Thanks for letting us know that she met your expectations. "
Profile photo of Kelly Strahan

Kelly Strahan

June 27, 2025

5  out of  5
rating by Kelly Strahan
"Everyone i have ever spoken to is so friendly, helpful, and understanding."
We responded:
"It truly warms our hearts to receive acknowledgement of the customer care that you've experienced while interaction with our team. We place very high priority on portraying world class customer service. We are pleased to know that we met your expectations. Thanks for being the best part of our day! "
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James Senecal

June 17, 2025

5  out of  5
rating by James Senecal
"I was having difficulties with my claim through the claims department and Thuy was very helpful in getting the ball rolling after some ambiguous verbiage on the pdf documents left me waiting when I should have been forwarding more documents needed to process the payment. Thuy was friendly, courteous, professional and apologized profusely for something that was not her fault."
We responded:
"Mr. Senecal, thanks for advising us of your claim issue and further acknowledging the assistance that you received form Ms. Thuy. Thuy works on both our Service and Sales teams and is an absolute gem to our agency. Thanks for informing us of the customer care that she provided for you. We are very appreciative of your google review of 5-stars. Thanks for being the best part of our day! "
Profile photo of DaChelle Ladner

DaChelle Ladner

June 17, 2025

5  out of  5
rating by DaChelle Ladner
"Nicole was amazing! If you need any help at all, definitely go and see her!"
We responded:
"Hello Ms. Ladner, we are extremely pleased that you took time out of your schedule to recognize the wonderful customer care that Nicole provided you. She doubles on both our Service and Sales team. Nicole is extremely committed to display remarkable service during customer interactions. We are ecstatic that we met your expectations. Please know that we are always ready to assist whenever the need arises. "
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ByrneJason1979

June 11, 2025

5  out of  5
rating by ByrneJason1979
"Nicole was very helpful getting me switched over and saving me money. Great experience and customer service!"
We responded:
"Great to hear from you Jason! We are appreciative of you taking time to respond about your experience with my team at E.J. Roberts State Farm, and particularly with Nicole. She doubles on both our Sales and Service team. She works diligently to assure that best possible customer care service is administered. We are so pleased that we met your expectations. Thanks for joining the E.J. Roberts Insurance Agency. Our clients, like you, are the best part of our day! "
Profile photo of Sam Johnson

Sam Johnson

June 10, 2025

5  out of  5
rating by Sam Johnson
"I give Nicole 5 stars..very pleasant, knowledgeable, transaction made quickly, confirmed gave me conformation number, wished me safe drive with our bad weather today. She is an asset to St. FARM"
We responded:
"Mr. Sam, thanks for sharing with us about your experience during your interactions with Nicole today. She works on both our Sales and Service teams and constantly portrays and courteous and professional demeanor. Thanks for acknowledging her and granting us a 5-star google review. We appreciate having us as a customer! "
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Brandy Goss

June 9, 2025

5  out of  5
rating by Brandy Goss
"Zabrina very kindly helped me with my payment issue. I appreciate that very much."
We responded:
"Ms. Brandy, Thanks for submitting a google review highlighting your interaction with Zabrina. Although she is one of our newer associate's, she diligently strives to assure a successful and gratifying experience with patrons. Thank you for sharing your experience with our agency. "
Profile photo of Kevin Kreamer

Kevin Kreamer

June 5, 2025

5  out of  5
rating by Kevin Kreamer
"ALANA WAS ABSOLUTELY AMAZING IN ALL WAYS! SHE IS VERY FRIENDLY, PROFESSIONAL, PERSONABLE, AND KNOWLEDGEABLE! I HAD A GREAT EXPERIENCE AND AM VERY SATISFIED WITH MY POLICY! THANKS AND GOD BLESS! KEVIN"
We responded:
"Mr. Kevin, it was special to renew our friendship after some years of absence. We are especially grateful that you acknowledged the professional and knowledgeable service that you received from Alana. Ms. Alana works mostly on our Sales team and is a tremendous asset to our agency. We are extremely thankful for your google review. Thanks for being the BEST part of our day. "
Profile photo of Debra Mikolasy

Debra Mikolasy

June 4, 2025

1  out of  5
rating by Debra Mikolasy
"Nicole was very pleasant and informative. She answered all questions and explained everything so there would not be any misunderstanding. She truly cares about your welfare."
We responded:
"Ms. Debra, thanks for acknowledging the effort and the work that Nicole completed for you. We truly strive to provide the best possible customer experience. We appreciate your business and letting us know that we met your expectations. "
Profile photo of Cynthia Robles

Cynthia Robles

June 4, 2025

5  out of  5
rating by Cynthia Robles
"Angela is an excellent StateFarm agent! She assisted us with our inquiry regarding the Diminished Value of our car due to an accident which was not our fault. It was a relief that finally, someone is able to help us. It was also great news that she told us that our monthly insurance obligations for our two cars are reduced starting on our next billing statement. Angela made our day!"
We responded:
"Ms. Robles, thank you for informing us of the outstanding service you received from Angela. She is presently working on both our Sales and Service Teams, and she is excelling. Thank you for letting us know that she met your expectation. We are so happy that you have entrusted and selected us as your insurance professional. "
Profile photo of Dorothy Jackson

Dorothy Jackson

June 4, 2025

5  out of  5
rating by Dorothy Jackson
"My agent is Angela Shelton. I love State Farm because it always answers any question I have, Angela took the time to get me The best deal for my needs. I have to tell you call EJ Roberts State Farm insurance. I have known Mr. EJ for many years and dealt with him. But Angela is my girl! Y’all please give her a call, you won’t be sorry."
We responded:
"Ms. Jackson, thank you for the providing us with information highlighting your experience with Angela during your service transaction. Angela works in both our Sales and Service team and is doing an impeccable job. So very pleased to know that we met your expectations. Thank you for entrusting your insurance portfolio to the E.J. Roberts Agency, where our customers are our WHY. "
Profile photo of Susan Burnworth

Susan Burnworth

May 30, 2025

5  out of  5
rating by Susan Burnworth
"Angela was friendly and extremely helpful. Her follow up with me is what I appreciate the most. She understood her subject and what needed to be done regarding my policy. EJ, shesva keeper, besides you of course. Thank you Angela, you made me feel at ease. God Bless You. SUSAN BURNWORTH"
We responded:
"Good morning Ms. Susan. Thank you for acknowledging the quality of service that you received from Angela. Very pleased that she understood your request and follow through to completing the task that you needed completed. Angela works on both our Sales and Service teams; and she is catching on to our new systems. We are so appreciative of your google review. Thanks for being the BEST part of our day!"
Profile photo of Paul Brown

Paul Brown

May 30, 2025

5  out of  5
rating by Paul Brown
"We truly appreciate the kindness we received from Nicole today."
We responded:
"Hello Mr. Paul, thank you for acknowledging the treatment that you received during your recent visit to our agency. We are very pleased that you also provided us with a google review. Our office goal is to make every interaction pleasant, efficient and professional. Thanks for sharing that we met your expectations. We look forward to assisting you in the near future. "
Profile photo of Katherine McCray

Katherine McCray

May 29, 2025

5  out of  5
rating by Katherine McCray
"Today i was helped by the AMAZING Mrs. ANGELA!!! Let me tell youuuuuu!! That angel of a woman made my day, her professionalism is beyond words! Angela is a Rockstar! She exceeded my expectations in every way. Helped me without hesitation. She's not a good neighbor, she's a GREAT neighbor. She was kind and compassionate, you can tell she really cares about her clients!!!! I'm so happy with my experience today 😁🥰. THANK YOU!!!!"
We responded:
"Thank you, thank you Ms. McCray. We are very appreciative of your great google review. Ms. Angela is new to our team but has been a marvelous addition to our agency. Thank for advising us that she exceeded your expectations. Great customer care is part of our daily mission. So pleased that your interaction was a wonderful experience. Thanks for being the best part of our day! "
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Lorrin Logan

May 27, 2025

5  out of  5
rating by Lorrin Logan
"Angie is the bomb.com! 10!"
We responded:
"Lorrin, thank you for sharing your experience during your interactions with Angie while visiting our agency. We are ecstatic to know that we met your expectations. Our office goal is to make each transaction pleasant, effective and professional. Please let us know if we ever preform short of your expectations. "
Profile photo of Amy Lee

Amy Lee

May 23, 2025

5  out of  5
rating by Amy Lee
"Angela was AWESOME. She was super friendly and helpful."
We responded:
"Ms. Lee, so glad that you wrote us to advise of the service that you received from Ms. Angela. She is a new member of our team, and she is doing great work thus far. We take pride in assuring that we put our best foot forward during the interactive sessions with our clients. We are extremely pleased to know that we met your expectation. A special thanks for the 5-star google review as well. Please know that we are always ready to serve you insurance and financial needs. "
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gale lofties

May 22, 2025

5  out of  5
rating by gale lofties
"Everyone at this office is very friendly, helpful, and professional. Great team!!"
We responded:
"Ms. Lofties, thanks a million for taking time to write our agency a google review and a 5-star at that! Thank you for acknowledging the professional and friendly care that you received during your interactions with my team members. We continuously strive to assure the best possible experience that our client deserves and have come to expect at the E.J. Roberts Agency. We appreciate you recognizing the results of our hard work and effort in providing you a seamless experience. "
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bill merna

May 22, 2025

5  out of  5
rating by bill merna
"They was very helpful and knowledgeable and gave great customer service"
We responded:
"Hi Bill, thank you for your patronage of our agency, and for providing us a google review. One of our goals is to bestow professional, efficient, and personal customer care. I'm elated to know that we met your expectation during your most recent dealings with the agency. Thanks for being the best part of our day! "
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Paige Ramona Jackson

May 21, 2025

5  out of  5
rating by Paige Ramona Jackson
"ZABRINA was so nice and very helpful. Thank you so much"
We responded:
"Thank you, Ms. Jackson for taking the time to write us a google review. When it comes to insurance, we know that you have options. We are pleased that selected our agency to represent you. Ms. Zabrina works in both our Sales and Service team and is truly committed to great customer care. Thanks for acknowledging her effort. We look forward to assisting you whenever the need arises. "